mdg118 Frequently Asked Questions

Visit mdg118.cam and click the registration button on the homepage. You will be asked to provide a valid email address, a unique username, a strong password, your date of birth, and your preferred currency (IDR). Make sure all details are accurate — they must match your identity documents when KYC verification is requested later. You must be at least 21 years of age to register.

mdg118 requires a government-issued photo ID — most Indonesian players submit their KTP (Kartu Tanda Penduduk) or passport. You will also need to upload a recent selfie holding the document and, in some cases, a proof of payment method (such as a screenshot of your BCA or BRI account showing your name). Documents must be clear, unedited, and not expired. Verification is typically completed within 24 hours.

Accounts are temporarily locked after five consecutive failed login attempts as a security precaution. To unlock your account, use the Forgot Password link on the login page — a reset link will be sent to your registered email address. If you no longer have access to that email, contact our 24/7 live chat support with your registered username and KYC documents for manual identity verification.

No. mdg118 operates a strict one account per person policy. Duplicate accounts created to claim multiple welcome bonuses or circumvent a self-exclusion will be closed, and any winnings derived from them will be forfeited. If you have accidentally created a second account, contact support immediately so the duplicate can be merged or closed without penalty.

To permanently close your account, send a written request from your registered email address to [email protected], clearly stating that you wish to close the account and confirming your username. Any verified balance will be withdrawn to your nominated bank account before closure. If you are closing due to a gambling concern, we strongly recommend requesting a permanent self-exclusion rather than a simple account closure — see the Safety & Responsible Gaming section below.

Deposits via BCA bank transfer are typically credited to your mdg118 account within 5 to 15 minutes during normal banking hours (07:00–22:00 WIB). Transfers made outside these hours, during system maintenance windows, or on national public holidays may take up to 3 hours. If your deposit has not appeared after 3 hours, contact our live chat with your transfer receipt and amount for manual verification.

The minimum deposit on mdg118 is Rp 25.000. Supported bank transfer options include BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata. For e-wallet deposits, we support OVO, DANA, GoPay, ShopeePay, and LinkAja — all with the same Rp 25.000 minimum. No fees are charged by mdg118 on deposits, though your bank or e-wallet provider may apply their own transfer fees.

The minimum withdrawal to a Mandiri bank account is Rp 50.000. Once your withdrawal request is submitted and your account has passed KYC verification, funds are typically transferred within 15 to 60 minutes. Withdrawals requested during peak hours or outside 07:00–21:00 WIB may take up to 3 hours. mdg118 does not charge a withdrawal fee, but Mandiri may apply an inter-bank transfer fee if applicable.

Yes. mdg118 supports deposits and withdrawals via OVO, DANA, GoPay, ShopeePay, and LinkAja. E-wallet transactions are generally the fastest funding method — deposits are credited almost instantly, and withdrawals are typically processed wit hin 30 minutes. The minimum amount for both deposits and withdrawals via e-wallets is Rp 25.000. Always ensure your e-wallet account is fully verified and the name matches your mdg118 KYC records.

The most common reasons for withdrawal rejection are: incomplete KYC verification, requesting withdrawal to a bank account or e-wallet that does not match the name on your KYC documents, attempting to withdraw while bonus wagering requirements are still active, or requesting an amount below the Rp 50.000 minimum. Check your email and account inbox for a rejection notice explaining the specific reason, then resubmit the withdrawal once the issue is resolved.

mdg118 does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, BRI and BNI typically charge Rp 2.500 to Rp 6.500 for inter-bank transfers, while e-wallets like OVO and DANA usually process transfers free of charge. Always check with your financial provider for their current fee schedule.

mdg118 offers comprehensive pre-match and live betting on BRI Liga 1 matches, including Persija Jakarta, Persib Bandung, Bali United, and other top Indonesian clubs. All bets follow standard football betting rules: the match must complete at least 90 minutes plus injury time for bets to stand. If a match is abandoned before the 80th minute, all bets are voided. Live betting odds update in real-time; your bet is confirmed at the odds displayed at the moment you clicked the bet slip confirmation button.

Yes. mdg118 supports togel (Indonesia's traditional numbers lottery) with multiple daily draws and market options. You can fund your account via OVO, DANA, GoPay, or any supported bank, then place togel bets directly from your main balance. Draw results are published immediately after each draw closes, and winnings are credited to your account within minutes. All togel games operate under provably fair algorithms — result hashes are published before each draw so outcomes cannot be manipulated.

All slot games on mdg118 are provided by licensed studios such as Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. Each game displays its Return to Player (RTP) percentage in the game information panel — most titles range from 95% to 97%. RTP is a statistical measure calculated over millions of spins; your individual session results may vary significantly. mdg118 does not modify RTP settings — all games run on the studio's certified servers with audited fairness.

Sabung ayam (cockfighting) betting on mdg118 follows traditional Meron / Wala rules. You bet on which side (Meron is typically the favored rooster, Wala the underdog) will win the match. Odds are displayed before each fight begins. If a fight is declared a draw, all bets are refunded. Live streaming is available for all fights so you can watch in real-time. Betting closes 10 seconds before the referee signals the start of the match.

Yes. mdg118 is fully optimized for mobile play on both Android and iOS devices. Simply visit mdg118.cam using your mobile browser — no app download is required. The mobile site offers the complete game catalog, live betting, deposits, withdrawals, and customer support. All games use responsive HTML5 technology, so they adapt seamlessly to your screen size and orientation.

If you lose your internet connection during a live casino game, the round continues and is settled based on the outcome of the hand or spin. When you reconnect, your balance will reflect the result. For example, if you were playing live blackjack and disconnected with a bet placed, the dealer will complete the hand according to standard blackjack rules (standing on 17 or higher), and the result is applied to your account. Your bet history shows the full hand details.

The mdg118 welcome bonus is automatically credited to your account when you make your first deposit of Rp 50.000 or more. You do not need to enter a bonus code — the system detects that this is your first deposit and applies the bonus. Check the Promotions tab in your account dashboard to see the exact bonus percentage and wagering requirements. Welcome bonuses are available once per account and cannot be combined with other first-deposit offers.

Wagering requirements specify how many times you must bet your bonus amount before you can withdraw winnings derived from it. For example, if you receive a Rp 100.000 bonus with a 15x wagering requirement, you must place Rp 1.500.000 in total bets before the bonus converts to withdrawable funds. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games and sports bets may contribute 10% to 50%. Check the bonus terms in your account for the exact contribution rates.

You can withdraw your original deposit at any time, but doing so will forfeit the bonus and any winnings generated from bonus funds. If you wish to keep the bonus, you must complete the full wagering requirement before requesting a withdrawal. Alternatively, you can cancel the bonus from your account dashboard, which removes the bonus balance and wagering requirement but preserves your deposit and any winnings earned from your own funds.

Yes. mdg118 runs a weekly cashback promotion where eligible players receive a percentage of their net losses back as bonus credit every Monday. The cashback percentage increases with your VIP tier — Bronze members receive 5%, Silver 7%, Gold 10%, and Platinum 15%. Cashback is calculated on your total losses from the previous week (Monday to Sunday, 00:00 to 23:59 WIB) and is subject to a 1x wagering requirement before withdrawal.

The mdg118 VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You earn VIP points for every bet placed — Rp 1.000 wagered equals 1 VIP point. As you accumulate points, you advance through the tiers, unlocking higher cashback rates, faster withdrawals, exclusive bonuses, and a dedicated VIP account manager at Platinum level. Your VIP tier is reviewed monthly and adjusts based on your activity over the previous 30 days.

Yes. Most mdg118 welcome bonus packages include a set of free spins on selected slot titles such as Gates of Olympus, Sweet Bonanza, or Starlight Princess. Free spins are credited within 24 hours of your first deposit and must be used within 7 days. Winnings from free spins are added to your bonus balance and carry the same wagering requirement as the main welcome bonus. Check the Promotions page for the current free spin allocation and game eligibility.

mdg118 operates under an international gaming license and adheres to strict standards for player protection, fair gaming, and responsible gambling. All games are provided by certified studios whose RNG (Random Number Generator) systems are regularly audited by independent testing agencies. Our platform uses 256-bit SSL encryption to protect your personal and financial data during all transactions and account interactions.

Every mdg118 account is subject to mandatory KYC (Know Your Customer) verification before the first withdrawal can be processed. You must submit a government-issued ID — typically a KTP or passport — that shows your full name and date of birth. If your ID confirms you are under 21 years of age, your account will be permanently closed and funds returned. This age restriction applies to all players without exception.

Log in to your account, go to Account Settings, and select the Responsible Gaming tab. From there, you can set daily, weekly, or monthly deposit limits. Once set, you cannot deposit more than your chosen limit until the period resets. Limit decreases take effect immediately; limit increases require a 24-hour cooling-off period before they apply. This delay ensures you have time to reconsider any decision made impulsively.

Self-exclusion allows you to lock your account for a fixed period — 24 hours, 7 days, 30 days, 3 months, 6 months, or permanently. During self-exclusion, you cannot log in, deposit, or place bets. To activate it, visit the Responsible Gaming section of your account settings and choose your preferred exclusion period. Once confirmed, the exclusion cannot be reversed until the chosen period expires. For permanent closure, email [email protected] with your request.

If you are concerned about your gambling behavior, please reach out to our 24/7 support team via live chat or email at [email protected]. Our responsible gaming specialists can help you activate deposit limits, cooling-off periods, or self-exclusion on your behalf. All conversations are handled with complete confidentiality and without judgment. You can also visit our Responsible Gaming page for detailed guidance and external support resources.

mdg118 does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to operate your account, process transactions, comply with legal obligations (such as KYC verification), and improve our services. We may share limited data with our payment processors (BCA, BRI, OVO, DANA, etc.) to complete deposits and withdrawals. Full details are available in our Privacy Policy.