Terms & Conditions

1. Introduction and Acceptance

Welcome to mdg118 (the "Platform"), an online gaming service providing sports betting, casino games, and related entertainment. These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "User", "Player", or "you") and mdg118 (the "Company", "we", "us", or "our"). By registering an account, accessing our website, placing bets, playing games, or using any services offered by mdg118, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Responsible Gaming policies.

If you do not agree with any part of these Terms, you must immediately cease using our Platform and refrain from creating an account. We reserve the right to modify, amend, or update these Terms at any time without prior notice. Continued use of the Platform following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review this page periodically for updates.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal user account you create to access mdg118 services, identified by a unique username and password.
• "Bet" means a wager placed by the User on any sporting event, casino game, or other betting market offered by mdg118.
• "Bonus" means any promotional credit, free bet, or other incentive provided by mdg118, subject to specific wagering requirements and validity periods.
• "Deposit" means funds transferred by the User into their Account for the purpose of placing bets or playing games.
• "KYC" (Know Your Customer) means the identity verification process requiring submission of valid identification documents such as Indonesian National ID (KTP), proof of address, and selfie verification.
• "Withdrawal" means the transfer of funds from your Account balance to your designated bank account or e-wallet.
• "WIB" means Western Indonesia Time (UTC+7), the primary time zone used for customer service hours and promotional schedules.

3. Eligibility and Account Registration

3.1 Geographic and Age Requirements

To use mdg118 services, you must meet the following eligibility criteria:

• You must be a resident of Indonesia or a jurisdiction where online gaming is legally permitted.
• You must be at least 21 years of age, as verified by government-issued identification.
• You must have the legal capacity to enter into a binding contract under applicable Indonesian law.
• You must not be located in a jurisdiction where online gambling is prohibited or restricted by law.
• You must not be self-excluded from gambling services or listed on any responsible gaming exclusion register.

3.2 Account Creation

When registering for an Account, you agree to:

• Provide accurate, complete, and truthful information including your full legal name, date of birth, residential address, email address, and phone number.
• Maintain only one (1) Account per person. Duplicate accounts will be closed, and associated balances may be forfeited.
• Keep your login credentials (username and password) confidential and not share them with any third party.
• Notify mdg118 immediately if you suspect unauthorized access to your Account.
• Complete KYC verification by submitting valid identification documents (KTP, proof of address, selfie) within 30 days of registration or before your first withdrawal, whichever occurs first.

3.3 Account Verification (KYC)

mdg118 is committed to preventing fraud, money laundering, and underage gambling. As part of our regulatory obligations, we require all Users to complete KYC verification. You must upload clear, legible copies of the following documents:

• National ID: Indonesian KTP (Kartu Tanda Penduduk) showing your full name, photograph, date of birth, and ID number. The document must be valid and not expired.
• Proof of Address: A recent utility bill, bank statement, or government letter dated within the last 3 months, displaying your name and current residential address.
• Selfie Verification: A recent photograph of yourself holding your KTP next to your face. This confirms you are the legitimate document holder.

Our compliance team will review your documents within 1-24 hours. Failure to complete KYC verification may result in temporary suspension of withdrawal privileges or Account closure. We reserve the right to request additional documentation or conduct further verification checks at our discretion.

4. Deposits and Payment Methods

4.1 Deposit Options

mdg118 supports deposits via the following Indonesian payment methods:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

The minimum deposit amount is Rp 50.000 (fifty thousand Indonesian Rupiah). There is no maximum deposit limit for verified accounts, though transactions above Rp 10.000.000 may require additional verification for anti-money laundering purposes. Deposits are processed instantly during banking hours (Monday-Friday, 08:00-16:00 WIB) and may take up to 2 hours outside banking hours or on weekends and public holidays.

4.2 Deposit Terms

• All deposits must be made from a bank account or e-wallet registered in your own name. Third-party deposits are strictly prohibited.
• mdg118 does not charge deposit fees. However, your bank or e-wallet provider may impose transaction fees.
• Deposited funds appear immediately in your Account balance once confirmed by our payment processor.
• Deposits are non-refundable except in cases of duplicate transactions or processing errors verified by our finance team.

5. Withdrawals and Payout Policy

5.1 Withdrawal Process

You may request a withdrawal of your Account balance at any time, subject to the following conditions:

• Your Account must be fully verified (KYC completed and approved).
• You must have wagered your deposit at least once (1x rollover requirement) to prevent money laundering.
• Withdrawals must be made to a bank account or e-wallet registered in your own name matching your KYC documents.
• The minimum withdrawal amount is Rp 100.000 (one hundred thousand Indonesian Rupiah).
• The maximum withdrawal per transaction is Rp 50.000.000 (fifty million Indonesian Rupiah). Larger amounts may be split into multiple transactions.

5.2 Withdrawal Processing Time

mdg118 aims to process withdrawals as quickly as possible. Standard processing times are:

• Bank Transfers (BCA, BRI, BNI, Mandiri): Under 15 minutes during banking hours (Monday-Friday, 08:00-16:00 WIB). Up to 2 hours outside banking hours or on weekends.
• E-Wallets (OVO, DANA, GoPay): Under 30 minutes at all times, including weekends and holidays.
• VIP Members: Priority processing in under 5 minutes during peak hours.

Withdrawals requested outside banking hours or on Indonesian public holidays (Indonesian Independence Day, Idul Fitri, Nyepi, Christmas, etc.) will be processed on the next business day. mdg118 does not charge withdrawal fees, but your bank or e-wallet provider may impose receiving fees.

5.3 Anti-Money Laundering Compliance

To comply with anti-money laundering (AML) regulations, mdg118 reserves the right to:

• Request additional documentation or information regarding the source of your funds.
• Delay or decline withdrawals if suspicious activity is detected, including irregular betting patterns, use of multiple accounts, or mismatched KYC information.
• Report suspicious transactions to relevant authorities as required by law.
• Close Accounts engaged in fraudulent activity and forfeit associated balances.

6. Bonuses and Promotions

6.1 Bonus Terms

mdg118 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and free spins. All bonuses are subject to specific terms and conditions including:

• Wagering Requirements: Bonus funds must be wagered a specified number of times (e.g., 30x, 35x, 40x) before they can be withdrawn. Only bets placed after claiming the bonus count toward wagering.
• Game Contributions: Different game types contribute differently to wagering requirements. Typically, slots contribute 100%, live casino games 10%, and sports bets (minimum odds 1.50) 100%. Some games may be excluded entirely.
• Maximum Bet Limit: While using bonus funds, the maximum bet per spin or game round is Rp 10.000 unless otherwise stated. Exceeding this limit may void the bonus and associated winnings.
• Validity Period: Bonuses expire after a specified period (e.g., 7 days, 14 days, 30 days). Unused bonuses and unfulfilled wagering requirements are forfeited after expiration.
• Bonus Abuse: mdg118 reserves the right to void bonuses and associated winnings if we detect bonus abuse, including creating multiple accounts, coordinated betting patterns, or exploitation of system errors.

6.2 Promotional Changes

mdg118 reserves the right to modify, suspend, or terminate any bonus or promotion at any time without prior notice. In case of disputes regarding bonus terms, mdg118's decision is final and binding.

7. Betting Rules and Game Play

7.1 Sports Betting

mdg118 offers betting on football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), basketball, tennis, badminton, volleyball, e-sports, and other sports. General sports betting rules include:

• Settlement: Bets are settled based on official results published by governing bodies or leagues. If a match is postponed or abandoned, bets may be voided unless otherwise specified in specific sport rules.
• Live Betting: Odds for in-play betting change dynamically based on match events. Bets placed after a goal or significant event may be declined or accepted at revised odds.
• Asian Handicap: Popular in Indonesia, Asian handicap eliminates the draw option by giving one team a virtual head start. Refunds (push) occur when the handicap equals the final margin.
• Mix Parlay: Combining multiple selections into one bet multiplies odds. All selections must win for the parlay to pay out. One losing selection voids the entire bet.

7.2 Casino Games

mdg118 offers slots, live dealer games (baccarat, roulette, blackjack), table games, togel (Indonesian lottery), sabung ayam (cockfighting streams), and crash games. Casino game rules include:

• RTP (Return to Player): Each game displays its theoretical RTP percentage. Actual returns may vary in short-term play due to variance.
• Game Malfunction: If a game malfunctions, the round is void, and bets are refunded to your Account.
• Live Dealer Disputes: In case of disputes, live dealer game video footage serves as the final arbiter. The dealer's decision is binding.

7.3 Prohibited Activities

The following activities are strictly prohibited and may result in Account suspension or closure:

• Collusion, cheating, or using automated betting software (bots).
• Exploiting system errors or software vulnerabilities.
• Coordinating bets with other players to manipulate outcomes or bonus systems.
• Using VPNs or proxies to mask your location or create multiple accounts.
• Placing bets on events where you have insider information or can influence the outcome.

8. Responsible Gaming

mdg118 is committed to promoting responsible gambling. We provide tools to help you stay in control:

• Self-Exclusion: Temporarily or permanently lock your Account for 24 hours, 7 days, 30 days, 6 months, or permanently.
• Deposit Limits: Set daily, weekly, or monthly deposit caps in your Account settings.
• Loss Limits: Set maximum loss thresholds to prevent chasing losses.
• Session Time Limits: Automatically log out after a specified playing time.
• Reality Check: Receive pop-up reminders showing your play duration and balance.

If you feel gambling is becoming a problem, please visit our Responsible Gaming page or contact our support team for confidential assistance. We can connect you with professional help resources.

9. Limitations of Liability

To the fullest extent permitted by law, mdg118 shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use the Platform.
• Loss of profits, revenue, data, or business opportunities resulting from service interruptions, technical failures, or security breaches.
• Errors in odds, game results, or bet settlements, except where we are legally obligated to correct such errors.
• Actions or omissions of third-party payment processors, internet service providers, or other service providers.
• Unauthorized access to your Account resulting from your failure to keep login credentials secure.

Our total liability to you under these Terms shall not exceed the amount deposited into your Account during the 12 months preceding the claim.

10. Account Closure and Suspension

mdg118 reserves the right to suspend or close your Account at any time if:

• You violate any provision of these Terms.
• We suspect fraudulent activity, money laundering, or bonus abuse.
• You fail to complete KYC verification within the required timeframe.
• You are found to be underage (under 21 years old).
• You provide false or misleading information during registration or verification.
• You engage in abusive behavior toward our staff or other players.

Upon Account closure, any remaining balance (excluding voided bonuses) will be returned to you via your verified payment method after deduction of any applicable fees or charges. Accounts closed due to fraud or Terms violations may forfeit all balances.

11. Intellectual Property

All content on the mdg118 Platform, including logos, trademarks, text, graphics, software, and game interfaces, is the property of mdg118 or our licensors and is protected by Indonesian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Platform content without our express written permission.

12. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with international gaming regulations and the laws of the jurisdiction in which mdg118 is licensed. Any disputes arising from these Terms or your use of the Platform shall be resolved through the following process:

1. Contact Customer Support: First, attempt to resolve the issue by contacting our support team via live chat, WhatsApp, or email.
2. Formal Complaint: If unresolved, submit a formal written complaint to [email protected] detailing the dispute. We will investigate and respond within 10 business days.
3. Arbitration: If the dispute remains unresolved, it shall be submitted to binding arbitration under the rules of the relevant arbitration authority in our licensing jurisdiction.

You agree to waive any right to participate in class-action lawsuits or class-wide arbitration against mdg118.

13. Privacy and Data Protection

mdg118 respects your privacy and is committed to protecting your personal data. We collect, process, and store your information in accordance with our Privacy Policy and applicable data protection laws. By using our Platform, you consent to our collection and use of your data as described in the Privacy Policy. For full details, please review our Privacy Policy page.

14. Contact Information

If you have questions or concerns about these Terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• WhatsApp: Available during WIB business hours (08:00-22:00 daily)

Our customer support team is fluent in Indonesian and English and is ready to assist you with any inquiries.

15. Amendments and Updates

mdg118 reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. We recommend reviewing this page periodically to stay informed of any updates. Your continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using the Platform and close your Account.