We believe that gaming should always be fun, controlled, and within your means. Our toolkit gives every player the power to stay in charge of their experience.
At mdg118, responsible gaming is not a checkbox — it is a core part of how we operate. We serve Indonesian players who enjoy sports betting on BRI Liga 1, EPL, and international tournaments, as well as casino games, and we take our duty of care seriously for every one of them.
Problem gambling can affect anyone regardless of income, background, or experience level. The line between entertainment and compulsion can shift gradually, which is why mdg118 provides a comprehensive suite of proactive tools — available 24 hours a day, every day — to help you stay in control before a problem develops.
All account holders must be at least 21 years of age. We enforce this through mandatory KYC identity verification and reserve the right to close any account where we suspect the holder is underage, without exception.
Every tool below is available directly from your mdg118 account settings — no waiting period, no approval required to activate protective limits.
Voluntarily lock your account for a fixed period — 24 hours, 7 days, 30 days, 3 months, 6 months — or request a permanent closure. During a self-exclusion period, you cannot log in, deposit, or place bets. The exclusion cannot be reversed before the period expires, ensuring your commitment holds.
Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. Increasing a limit takes 24 hours to take effect; decreasing a limit takes effect immediately — always protecting the more conservative choice.
Define the maximum net loss you are comfortable absorbing over a daily, weekly, or monthly window. When your loss reaches that threshold, betting and gaming are automatically suspended for the remainder of the period. This prevents the dangerous habit of chasing losses in an attempt to recover funds.
Specify how long each gaming session may last — from 30 minutes up to 8 hours. When the timer expires, you are automatically logged out. You can also enable a pop-up reminder at the halfway point of your chosen limit so you remain aware of your time spent on the platform.
Receive periodic on-screen pop-ups displaying your current session duration, net balance change, and the number of bets placed. These prompts interrupt auto-play patterns and encourage conscious decision-making. Frequencies range from every 15 minutes to once per hour — your choice.
Take a short break without fully closing your account. A cooling-off period temporarily suspends betting and depositing for 24 hours, 48 hours, or 7 days, while keeping your account data and balance intact. It is ideal if you feel your play is becoming too frequent but you are not ready to self-exclude entirely.
Problem gambling rarely announces itself clearly. It often develops gradually through patterns of behaviour that feel normal in isolation. Being honest with yourself about the following signs is the first and most important step toward getting back in control.
Acknowledging that gambling has become a problem takes courage. mdg118's support team is trained to handle these conversations with complete confidentiality and without judgment. You are never alone.
Answer the following questions honestly. This is not a diagnostic tool, but it can help you reflect on your relationship with gambling. All responses remain entirely private on your device.
1. Have you ever tried to cut back on your gambling but found it difficult to do so?
2. Do you find yourself thinking about gambling frequently when you are doing other activities?
3. Have you ever gambled with money that was meant for household expenses or essential bills?
4. Has gambling ever caused conflict with someone close to you?
5. Do you feel the need to gamble with increasing amounts of money to get the same level of excitement?
Based on your answers, your gambling habits appear to be within a healthy range. Continue setting personal limits and check in periodically to make sure gaming stays enjoyable and within your budget.
Some of your answers suggest gambling may be causing concern in your life. Please consider activating one of our player safety tools — or reach out directly to our 24/7 support team at [email protected]. Early action makes a genuine difference.
All responsible gaming tools are built directly into your mdg118 account. No phone calls, no delays — just a few straightforward steps to take control of your experience.
Access your mdg118 account using your registered credentials. Make sure you are on the official domain mdg118.cam before entering any login details.
Click on your profile icon in the top-right corner of the screen and select Account Settings from the dropdown menu.
Find the Responsible Gaming tab within your account settings. All available safety tools — deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — are listed here.
Choose the tool you want to activate, set your preferred parameters, and confirm your selection. Protective restrictions take effect immediately. Limit increases require a 24-hour cooling-off period before they are applied.
If you are unable to access your account settings or prefer to have a member of our team apply a restriction on your behalf, contact our 24/7 live chat or email [email protected]. We will action the request promptly.
Quick answers to the most common responsible gaming questions from our players across Jakarta, Surabaya, Bandung, Bali, and beyond.
If you feel that gambling has become a problem — or if you are simply not sure — please reach out. Our responsible gaming specialists are available around the clock, every day of the year, including during Ramadhan, Idul Fitri, and other public holidays. There is no judgment, only practical support. You can also ask us to apply any account restriction instantly on your behalf if you would prefer not to navigate the settings yourself.
Responsible gaming is everyone's responsibility. Explore our full FAQ for more guidance, review our Terms & Conditions for the complete policy framework, or return to the homepage.